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Email Notifications : variables not showing in email-body
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Last modified by
Stephen
on Feb 26, 06:15 AM |
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Hi,
I urgently need some help here.
I am configuring my IDM to send out Email Notifications.
These notifications are being configured in my "Update User Workflow".
I am having a problem : some variables are not being displayed within the body of the email.
The way my IDM is set up, is : one Administrator "Creates" the user. When the user is created, the "Create-User Workflow" sends out Email Notifications, which contain a web-link, so that other administrators can log into IDM, and UPDATE the same user (each administrator has a different Interface, depending on WHAT information he/she needs to update for that same user).
The email notifications which are sent when the user is CREATED are working fine. All the variables are displaying properly in the body of the email.
However, the Email Notifications which are sent after each administrator performs their respective UPDATE, are not working! Some variables are not being shown in the email-body.
I think I may know why this is happening.
The variables which are provided when the user is CREATED (like firstname, lastname, email address, etc etc) are being shown properly in the email after CREATE.
However, these SAME variables are NOT showing in the email-body after UPDATE. (The only variables which are showing properly in the email-notification after update, are those variables which need to be input by each consequent administrator.
In other words (to put it in layman's terms) : variables (and their values) are not being transfered from one User Form (during CREATE) to the next (during UPDATE).
Here is my Email Notification (update performed by one of our administrators) :
<EmailTemplate name='>
<Variable name='firstname'>
<select>
<ref>user.global.firstname</ref>
</select>
</Variable>
<Variable name='lastname'>
<select>
<ref>user.global.lastname</ref>
</select>
</Variable>
<Variable name='jobtitle'>
<select>
<ref>user.global.jobtitle</ref>
</select>
</Variable>
<Variable name='roomnumber'>
<select>
<ref>user.global.roomnumber</ref>
</select>
</Variable>
<subject>Notification : New Employee needs to be Updated<subject>
<body></body>
<MemberObjectGroups>
<ObjectRef type='ObjectGroup' id='#ID#All' name='All'/>
</MemberObjectGroups>
<Properties>
The first two variables (firstname, lastname) are supplied when the user is CREATED (these two variables are NOT showing in the email-body)
The second two variables (job title, room number) are supplied by the administrator who is doing the update. (These variables are being shown properly in the email)
Here is the "Action" in my Update-User workflow, which activates the Email Notification :
<Action id='1' name='email1' application='com.waveset.provision.WorkflowServices'>
<Argument name='op' value='notify'/>
<Argument name='template' value='Send Email for Update'/>
</Action>
I have tried everything I can think of to solve this problem. I even added the variables themselves into the workflow, as follows :
<Action id='1' name='email1' application='com.waveset.provision.WorkflowServices'>
<Argument name='op' value='notify'/>
<Argument name='template' value='Send Email for Update'/>
<Argument name='firstname' value='$(user.global.firstname)'/>
<Argument name='lastname' value='$(user.global.lastname)'/>
</Action>
But, this did not work.
Secondly, I tried to replicate these same attributes in the User Form of the administrator who does updating (I thought that, maybe, these attributes need to be present on the user form itself).
But, still, this did not help.
Any help, please??
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